PRIVACY & COOKIE POLICY

Prototype Commercial Furniture recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us. Our policy for dealing with your personal information is explained below in our Privacy Policy. An explanation and details of website Cookies are outlined in our Cookie Policy below, including a description of Cookies used on the Prototype website. If there are any changes, details will be updated within this policy.  

Privacy Policy

Prototype is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have. This policy applies only to Prototype and not to other companies' or organizations’ websites to which Prototype is linked.

Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

Prototype collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us.

The second type of information that Prototype collects is personal information. Prototype will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Prototype can provide a variety of personalized and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Prototype is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of anonymous information

Prototype automatically gathers anonymous information to monitor the use of our website, like the numbers and frequency of visitors to Prototype.com.au. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve it to assure that it is as appealing as we can make it for as many users as possible. Prototype may publish or provide this aggregate data to other people.

Use of personal information

Prototype will only use the personal information you have chosen to provide us for the purpose for which you provided it. Prototype will not use it for any other purpose without your consent.We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 

  • We may use the information to customize the website according to your interests.

Disclosure

There will be occasions where it will be necessary for Prototype to disclose your personal information to third parties. Prototype may be required by law to disclose the information, or Prototype may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, Prototype will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organization or person outside Prototype unless you have authorized us to do so.

Sale of personal information

Under no circumstances will Prototype sell or receive payment for licensing or disclosing your personal information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Prototype operates secure data networks that are designed to protect your privacy and security.

Complaints about privacy

If you have any complaints relating to online privacy issues on our website, please notify info@prototype.net.au

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.There are four types of cookies:

  1. Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

  2. Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

  3. Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

  4. Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

At Prototype Commercial Furniture, we use cookies to track behaviours and remember information about your visit to ensure users can browse the shop seamlessly. To benefit from this experience, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features and checkout functionalities by using them.

Please note that cookies can't harm your computer. Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the 'key' that is associated with this information. However, if you'd prefer to restrict, block or delete cookies from the Prototype website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Alternatively visit www.aboutcookies.com to learn more.

Here's a list of the main cookies we use on prototype.net.au website, and what we use them for. By using our website you agree that we can place these types of cookies on your device and access them when you visit our site in the future.

  1. Google Analytics - Review the prototype.net.au website performance and visitor behaviours. This is used to monitor trends and update our website to deliver a better customer experience for our visitors

  2. Facebook Pixel - Custom Audience targeting on Facebook social media platform. This allows Prototype to display the right message, to the right people on Facebook Paid Advertising

  3. Twitter Pixels - Custom Audience targeting on Twitter social media platform. This allows Prototype to display the right message, to the right people on Twitter Paid Advertising

  4. Vimeo - Display Video Footage on our website from our hosted Vimeo Channel

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email info@prototype.net.au

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.


Changes to Privacy and Cookie Policy

Should Prototype be required to update the Privacy or Cookie policy, we are authorized to do so at any time. All changes will be make on this page of our website. 

Policy last updated: 16 October 2016